Privacy Policy

Effective Date: August 2026
This Privacy Policy is designed in accordance with the Digital Personal Data Protection (DPDP) Act, 2023 (India) and other applicable privacy frameworks.

1. Data Fiduciary Identity

Metrobrain Educare Pvt. Ltd. (referred to as "we", "us", or "our") acts as the Data Fiduciary. We determine the purpose and means of processing your personal data.

2. Notice and Consent

Before collecting any personal data, we explicitly inform you of the specific purpose for which your data is being collected. By submitting any form on our website (such as booking a demo or applying for a franchise), you provide your affirmative consent to process your data for that exact purpose.

3. The Data We Collect

We collect only the minimum necessary personal data required to fulfill your request:

• Identity & Contact Data: Name, phone number, city, and child's age (only when booking a demo).
• Technical Data (Cookies): We use Google Analytics to monitor website traffic. This requires dropping tracking cookies on your device. However, these cookies will only be placed if you explicitly click "Accept" on our Cookie Consent Banner. If you decline, no tracking cookies will be stored.

4. How We Process and Secure Your Data

We process your data strictly to manage franchise applications and coordinate demo classes. Your form submissions are transmitted securely via our third-party infrastructure partner (Web3Forms), which utilizes strict rate-limiting and spam filtering (including IP address validation) to protect the integrity of our systems. We implement strict security headers (Content-Security-Policy, HSTS) to protect your browsing session.

5. Your Rights as a Data Principal

Under the DPDP Act, 2023, you hold the following rights over your data:

• Right to Information: You can request a summary of the personal data we hold about you.
• Right to Correction & Erasure: You can request us to correct inaccurate data or permanently delete your data from our systems.
• Right to Withdraw Consent: You can withdraw your consent at any time, though this will not affect the legality of processing done prior to withdrawal.
• Right to Grievance Redressal: You have the right to readily available means of grievance redressal provided by us.

6. Grievance Officer

In compliance with the DPDP Act, 2023, we have appointed a Grievance Officer to address your concerns regarding data processing. If you wish to exercise your rights or report a grievance, please contact: